I've been trading with NPBFX since January 2025; losses and profits are normal in the financial market; the worst part is when the platform doesn't allow me to withdraw my profits; My withdrawal order from February 2025 and some subsequent orders were not allowed; Reasons for not allowing withdrawal: + The platform said they couldn't contact via phone when my phone is always on; + Meanwhile, the withdrawal process of NPBFX does not include verification via phone. (Because I succeeded in withdrawing once when I just joined: no phone number verification, no two-factor verification via email) I hope the platform can operate with integrity!

FX3971747174

Vietnam 06-11

I have been trading with the NPBFX platform since December 2025 and have fully complied with the verification requirements. However, when I attempted to withdraw my profits, the platform deliberately created obstacles and asked for re-verification. It has been 3 months (till 03/06/2025) since the re-verification process started but the platform hasn't yet verified my account. Thus, I'm unable to withdraw my money. Despite my continuous efforts to contact them via email and live chat, the platform hasn't provided a satisfactory response regarding the reasons for not verifying my account!

FX3971747174

Vietnam 06-03

I've dealt with the company for about 3 months. The company deceives people with a robot system and the customer service representative insists on a necessary deposit of a thousand dollars to get a bonus. The robot is a scam and not programed thoughtfully. It gives you small profits at first, but due to poor programming and lack of experience in proper settings, you will lose all your money. I advise everyone not to subscribe to NPBFX.

FX4174391299

Egypt 05-21

I was scammed by this company. The customer service representative was rude, insulted me, and even threatened me. I want my rights and compensation, or I will take legal action against this company and its bad employees. Where's the regulatory authority on this?

FX5425561902

Hong Kong 05-19

As per my previous complaints, up to today, I have not received a refund. Once again, I request that NPBFX respond and refund me the original deposit of 2000$. MT4 ID: 278464.

Cường2433

Vietnam 04-28

As I have reported twice before, the exchange did not fulfill its commitment, customers cannot withdraw profits. Yesterday, on 25/04/2025, NPBFX Exchange automatically closed the order when the customer was trading with profit, and all of my capital is no longer in the account. I request the Exchange to refund me. MT4 ID: 278464

Cường2433

Vietnam 04-26

As per my previous message, the platform doesn't honor the commitment that after depositing money, customers can withdraw profits. Instead, I was told I need to deposit the same amount of money previously deposited before I can withdraw. I oppose this and lodge a complaint, providing my MT4 account ID: 278464.

Cường2433

Vietnam 04-25

The platform is not honoring its commitments. Specifically: - The platform agreed that my deposit would be bonused as agreed upon, and the trading profits would be immediately withdrawn to the customer's own bank account. However, withdrawals aren't being allowed. I've contacted their representatives, but haven't received a satisfactory explanation. - The platform is not reliable.

Cường2433

Vietnam 04-24

At first, they introduced the bot as very good, managing 10% of the capital. But within 5 days, the account was completely wiped out.

hongvu

Vietnam 04-22

This platform is a scam, beware everyone. If any MIB or customers are considering investing, definitely avoid this platform. Their consultants guarantee capital management with a bot and claim that if the account drops 10%, the bot will stop trading, but it's not true. The bot filled orders until the account was completely wiped out. After the account was wiped out, the platform demanded customers to deposit 10k USD for 1-3 months of trading before they could recover the initial deposit. This sounds ridiculous, and it's certainly a scam to trick customers. I've lost money because of this, so I'm warning anyone considering this platform to stay far away. Otherwise, you'll lose money for no reason. They conduct business deceptively.

FX1161791927

Vietnam 04-21

I traded using a bot provided by the platform. I made over 100% profit in one week. This afternoon, I requested to withdraw $1000 of the $2500 in my account and was told it would take 48 hours. Tonight, while I was sleeping, the bot initiated continuous trades not following previous rules, generating constant loss. In less than an hour, my account was reduced to just over $20. This seems intentional, to drain my account until I couldn't withdraw anymore. Withdrawal is slow and delayed.

FX1713462545

Vietnam 04-16

Trading was done without my participation. I asked for the IP addresses from which the trading was conducted, and the dancing began. In general, they provided some random IP addresses from which supposedly I traded before. But they cannot confirm this, supposedly citing that they are not obligated to do so.

Paul_Octopus

Russia 2024-09-20

There is a Arbitrage Telegram group posting some clients profits. I put my money to 4 of it’s broker - Grand Capital, NPBFX, MTrading and Onfin. They blown my account. Don’t invest!

Juan Miguel

Philippines 2024-08-23

I contacted customer service and they did not respond. They made me lose my mind and they did not respond to my requests.

Hesham

Egypt 2024-03-22

Is there a real broker and broker in Egypt, or is it a scam, and there is no broker in Egypt for the Russian company NPBFX? I have been banned from all private groups, but the accounts are still open, even though I only asked someone to convince me of the price slippage that occurred at a time that was not the time of opening the platform. I will be compensated even for this price slippage. And all that is important to them is the deposit. How is Borker contacting a client to make a deposit while he is in the margin of an account without any right at a time when the margin took place an hour before the platform opened during summer time in Egypt, and MT4 was supposed to open the platform at 23.5, but it opened at 22.5 a full hour before. You are the margins, and my rights did not come from Broker or the company NPBFX. And the account number in the image is in the negative, along with the timing and date of the margining... Please reach the message to the main Russian company at its headquarters in Russia, given that I opened the company’s website and it has no agents in Egypt, so that no one else falls victim to these fraudsters. If my vision is correct, the financial, international and legal authorities must prosecute these people. They were fraudsters... Thank you to everyone who established justice.

Mohamed 9456

Egypt 2023-11-06

The second time, a severe incident occurred from an incompetent company at a time that was not the time of opening the platform. And a price slippage occurred. The time was 22.5 GMT and the platform was opened in summer time. The Egyptian time difference is two hours and the platform opened at the beginning of the opening Sunday at 1.5 and the time difference was 3 hours. Winter time now and it happened. A price slippage led to a margin and zeroing of the account to negative, and no compensation was made. Fraud.

Mohamed 9456

Egypt 2023-11-06

On 8/10/2023, a price slippage occurred, which led to the account being weighted negatively at 22.5 GMT 10.5. And the market opening time on summer Sundays is 1.5 Egypt time. Despite the difference between the usual summer time of 11.5 Egypt time and Greenwich Mean Time of 1.5, which is the market entry time of 1.5 Egypt time. I cannot find an explanation for what happened with you in the pictures in the comments.

Mohamed 9456

Egypt 2023-11-02

Albeit successful process, the withdrawal is unavailable.

FX1289934120

Indonesia 2020-07-21