This broker arbitrarily closed my trades without my permission, causing severe losses of $9,500. I reached out to Sam, the system manager at the company, who explained that the system automatically closed out the trades and tried to pass the responsibility elsewhere. I have been trying to liaise with them amicably to resolve the issue for a whole month, but I have not received any response or official explanation so far. Voice recordings and videos are also documented. This behavior reflects unprofessionalism, a blatant violation of fair trading rules, clear exploitation of customer funds, and calls for an immediate investigation and full recovery of my financial rights without delay.