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Natsuki H., Hyogo

6-10 years

Unverified

Neutral

The spreads are too big, I feel like I'm paying more than I should every time I trade... There are hidden fees that I don't like. It's frustrating to find out I have to pay more than I expected after I've made a trade. I wish the costs were easier to understand... 💔💔💔

Reply from official UTrada

Dear Natsuki H., Hyogo, Thank you for your feedback. We highly value your concern regarding the transparency of trading costs. In the past, some traders did mention issues with spreads, and we have since optimized and adjusted them. Currently, our spreads have significantly improved and are highly competitive within the industry. We sincerely invite you to experience them again, and we believe you will notice more advantageous trading costs. We look forward to providing you with an even better trading experience in the future.

Original

尊敬的Natsuki H., Hyogo，感谢您的反馈，我们非常重视您对交易成本透明度的关注。过去确实有交易者提到过点差的问题，因此我们已经进行了优化和调整。目前，我们的点差已大幅改善，在行业中具有很强的竞争力。我们真诚邀请您再次体验，相信您会感受到更加有优势的交易成本。希望未来能为您带来更好的交易体验。