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Neglected Emails & Refused Account Adjustments: Poor Customer Service in a Large Firm's Platform

Katooz
6-10 years
Unverified

Neutral

Nice platform, but the customer service is genuinely shocking for such a large company. I've had multiple emails get ignored, and they refuse to make small changes to your account which I know they have the ability to make (from years working in the SB/CFD industry). They have outsourced customer service and the level of care is awful.
2024-05-08

Cyprus

Bobber

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Investment consultant Ufuk Uslu

IG
IG
https://www.ig.com/en
8.37
Score
Over 20 yearsRegulated in AustraliaRegulated in United KingdomRegulated in JapanRegulated in GermanyRegulated in New ZealandRegulated in SingaporeRegulated in United Arab EmiratesRegulated in South AfricaMarket Maker (MM)Retail Forex LicenseStraight Through Processing (STP)Financial Service CorporateInvestment Advisory LicenseMT4 Full LicenseMT5 Full LicenseSelf-developedGlobal BusinessSuspicious OverrunHigh potential risk
8.37
Score

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