Started communication on June 12, said they would refund the agency commission to my personal platform account within a week, but now it's already July 18, more than a month has passed, the platform keeps delaying and not processing, using the reason that risk control is not handling it, then they asked me to give up my personal account, I followed instructions and sent an email, but still no processing, I suspect whether the platform is colluding with agents to eat customer losses, and they keep not processing, customer service feedback says they can't contact the risk control department, the risk control department is not doing anything, not processing, started with a reason of processing within a week and now it's been delayed for more than a month