The online customer service is ignoring me. When I brought this to the sales representative, they assured that there's definitely no problem with the funds and tried to appease me with such words. They also encouraged me to deposit again saying there are gifts, and that I can withdraw after receiving the gifts, which I firmly refused. If I deposit again, the losses would be even greater. I advice those who want to trade on foreign platforms to use larger and regulated ones, not such blacklisted platforms that won't let you withdraw.