Dear user: Hello! Thank you for your feedback. To ensure the security of user funds, it is necessary to complete the identity verification (KYC) process of the account holder when processing withdrawal-related applications. If you have submitted the relevant materials, please confirm whether they were submitted by the account holder, or provide complete information as soon as possible to assist us in completing the verification. We have noted your situation and will process it as soon as possible while keeping you updated. Thank you for your understanding and cooperation. CBCX Customer Service Team