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Won't pay out winnings, not even the principal is released.

FX4201950972
Within 1 year
Unverified

Exposure

On October 23rd, 2024, I opened a trading account with Tianyu Financial Company. On the 24th, I deposited $29,998 and initially suffered losses. However, under the guidance of a mentor, I turned these losses into profits and by mid-December, I withdrew a total of $42,136. On January 8th, 2025, sensing another opportunity in the gold market, I added $20,000 to the account. Despite the initial struggles, I managed to win around $2000. On March 7, under a friend's guidance, I made 6 trades; won 5, lost 1. During the 7th trade, I placed an order with 10 lots, but the order vanished after 2 minutes. The company forcefully closed my trade. Panicked, I reached out to my friend who advised me to stop trading as the company was altering my trades illegally, indicating suspicious trading behavior. On March 10th, I attempted to withdraw my funds but was denied due to "suspicious trading activity". On March 13th, my friend accompanied me to Tianyu's office in Jiulong Bay Yijingxin Building, 35th Floor. Despite identifying myself as a client, the company refused to assist me until the police got involved. They pushed our meeting to March 24th, as the boss was away. On the 24th, we arrived at the Tianyu office on time. I was taken into a room, asked to turn off my phone and scanned with a metal detector. A group of men came in and started discussing IP logs and criticizing me for using both phone and computer for trading - it felt like intimidation. I broke down when they tried to force me to sign an agreement, stating that I would only receive $4979 - clearly unacceptable considering my initial deposit with profits amounted to $34,000. Before signing anything, I walked out of the building and called the police again. Upon police intervention, the company made slight adjustments to the agreement, stating I had to wait for one month while they investigate my trading. 1. As a regular client, I wasn't aware of what constituted "suspicious trading". The company didn't clarify this, yet withheld my withdrawal, including my principal. 2. It seems illegal that they forcefully closed my trade during my last transaction. 3. If the company suspected my trades, why didn't they halt my account earlier? Is it because I was winning? Is this not fraud?

Original

贏錢不出金,連本金也沒出

我在2024年10月23號,在天譽的金融公司開了一個交易帳戶 2024年10月24日入了29998美元作投資,刚开始做了几笔都是亏的、后来在经过一位前辈的指导幸运由亏转盈利、於是在12月中旬便連本帶利42136美元出金。 2025年1月8日,黃金行情又來了,我見上次也賺到點錢,所以再次入金20000美元到交易帳戶,由於有一段時間沒有操作,所以剛開始時也是小手數地操作,幸運地也贏了2000美元左右,直至3月7日,朋友說那天會出什麼大數據,在朋友指導下,分別做了6次交易,結果贏了5次,但也輸了1次,到了第7次交易的時候,我下了10手多單,但在2分鐘後,單子突然消失了,公司強行平了我的單,我很慌張,便問朋友意見,他說很明顯是公司擅自更改客人的交易,那是違法的,便叫我停止交易,说我们交易异常 到了3月10日,我便申請出金,但遭到公司拒絕,跟我說異常交易,不給我出金,那時候更慌張為什麼會這樣?問朋友意見,他叫我直接上公司查過究竟,於是我在3月13日,在朋友陪同下直接上了九龙湾亿京心35楼天譽金融公司,去到公司門口按鈴,當時我已經表明了我是貴公司客戶的身份,但公司依然拒絕處理事情,那天我們還報了警,公司才肯面對我們,但就以老闆不在為理由,约了3月24日到天誉公司 到了3月24日,我們按時到達天譽公司,職員安排了我到一個房間,首先要我手機關機,更用金屬探測器在我全身掃描一次,當時我已經有點怕,之後來了三個男人,他們拿了很多我也不知道是什麼的東西出來,說什麼IP登入,这是他故意刁难我,說我用的是电脑手机下单,故意问东问西、我看到他三个人好就黑社会的方式在压迫我,我当时好紧张,我被逼哭了,職員拿了一張類似協議書的威胁我簽,說只能出金4979美元給我,不然走出大门连4979都不会给,我當然沒有簽,20,000美元進去,含盈利34000美元怎可能只返還4979美元給我?於是我到公司楼下我便找回朋友並再次報警,在警察再次介入下,公司在協議書的內容有所更改,说要等一个月调查是不是异查、这分明是拖延时间 1.我只是一個普通的客戶,並不知道什麼是異常交易,公司也沒有跟我說什麼是異常交易,就不給我出金,更加是連本金也沒給我 2.在最後一次交易時,公司擅自把我的單平掉,那不是違法嗎? 3.公司如果覺得我的交易有問題,為什麼做了那麼多次也不停止我的帳戶?是因為我贏了錢?那不是在詐骗吗?

04-29

Hong Kong

Unable to Withdraw

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