I participated in the exchange through the Forex Insurance Capitals Metaquotes capital insurance program, and the exchange committed that I would be able to withdraw money. The conditions for participation are to open an account on the exchange and deposit 50% of the corresponding amount, then trade for 1 week without volume or deposit 100% to be able to withdraw immediately. The insurance money I received in account 888013 is $9200. I deposited $5100 and the exchange gave me a 50% bonus, which is $11621. I have been trading for over 1 month with a large lot size as required by the exchange, and my current balance is $24485. I made a withdrawal of $10000 on 3/1/2025 as promised by the insurance program that Ivy Markets LTD committed to. At that time, my account balance was $14250, which is enough to withdraw the capital I deposited, which was $5100, plus the insurance capital I received, which was $5000. But up to now, I have been trading with an account balance of $24485. That means I can withdraw $20285 at this time. However, it has been 15 days since I placed the withdrawal order, but the exchange has not allowed me to withdraw and has blocked me from accessing the exchange's website. If the exchange does not allow me to withdraw the profit, please return the capital of $5100 that I deposited.