I have ID number 999370 at GTMX exchange, under Keily's exchange group; I have been participating for 1 month but only trading stocks. After 1 month of participation, I want to extend the bonus, but the support staff told me that my trading volume is not enough. I have to follow the orders given by the support staff to be eligible for the bonus extension. The support staff's name is Hoàng Linh on Telegram. On October 2, 2024, the support staff instructed me to place an order for Ita40; buy 1.0; but I couldn't place the order; then they told me to place an order for COTTON buy 1.0. I asked about stocks. They said "Yes"; and told me to buy 1 stock to meet the requirements for bonus extension. I placed the order and lost $8150. I tried contacting the support staff but couldn't reach them. When I asked the team leader, they didn't respond, and the deputy team leader told me to contact the support staff again, but they also disappeared. I tried contacting the hotline and the exchange's email, but couldn't reach anyone.