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Exposure

I traded on October 11th 2019 on Forexfx at the gold price of 1499.38. I didn’t set stop loss. Later the market was going down, so I modified my order and added a 1489 stop loss. The highest price back then was lower than 1489. When the price goes up to 1489, the stop loss was triggered and the final result was 1489.02. However, I checked other platforms and found the highest price was just 1488.31. I questioned Forexfx, who only responded me with a “Thanks for you feedback. This kind of situation is normal. It has nothing to do with slippage.”

Original

本人在2019.10.11日，嘉盛平台现货黄金在1499.38开的仓，但是开仓时候并没有设置止损，之后市场价格下降，于是修改了订单，添加了止损价位为1489，此时市场价格是低于止损价位1489的（只有这样设置的止损指令才能生效），当价格回调上升到1489后，触发止损指令，最终关仓价为1489.02，然而我查看其它平台市场价以及外盘市场价格，最高的才到1488.31.于是我向嘉盛提出质疑，而嘉盛给出的回复是：您好，感谢您的咨询。嘉盛的报价是根据流动性供应商提供，每个平台间的报价都会有些许区别，因此我们无法与其他平台进行对比，根据嘉盛报价您的止损成功触发且并无滑点情况。现在正式投诉嘉盛滑点严重