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The broker closed my trades and changed pairs, spreads, leverage...

BollinguerBand
6-10 years
Unverified

Exposure

This is the most terrible broker i have ever seen. i have been trading for the past 10 years and Inzo is the top scammer! You open the account the leverage is 1:100, and they say after deposit they will increase to 1:500, it happens after deposit they change to 1:20, after speaking on live chat they say its their terms and conditions. After a month trading i deposit more money and they changed the pairs, speads, leverage without any notice and i had trades open which i could not close. I went to live chat and after discussion it took them 3 days to put back the pairs to normal. After a few weeks i had orders opened and Inzo closed them changed pairs and leverage AGAIN without my authorization. They claim is they new policy and rules. Stay away from that scam. I never saw such bad practices as Inzo.
2024-07-10

United States

Scam

Reply from official INZO

Dear Client, we would like to clarify that INZO operates under strict regulatory terms and conditions imposed by supervisory authorities based on each client's country of residence. In accordance with European laws (ESMA), we are legally obligated to set the leverage for clients residing in Europe so that it does not exceed 1:20 on forex and gold pairs. Therefore, any changes to leverage or available instruments for European clients are not an individual decision by the company, but a mandatory regulatory obligation to protect clients and ensure compliance. For the requirements of the supervising authorities. As for the rest of the clients outside Europe, the available leverage may reach up to 1:500 depending on the account type and country. We also confirm that: Any modification is made in accordance with regulatory policies and aims to protect traders. The support team is always available to clarify any inquiries regarding leverage or trading conditions. No changes are made except in compliance with licensing terms and in a legal and documented manner. We appreciate your feedback and hope to improve your experience in the future in a way that matches your trust in us.

Original

عزيزي العميل ، نود التوضيح بأن شركة INZO تعمل وفق شروط وأحكام تنظيمية صارمة تفرضها الجهات الرقابية بحسب دولة إقامة كل عميل. وبناءً على القوانين الأوروبية (ESMA)، فإننا ملزمون قانونيًا بتحديد الرافعة المالية للعملاء المقيمين في أوروبا بحيث لا تتجاوز 1:20 على أزواج الفوركس والذهب. لذلك، أي تغيير في الرافعة المالية أو الأدوات المتاحة للعملاء الأوروبيين لا يكون قرارًا فرديًا من الشركة، بل التزام تنظيمي إجباري لحماية العملاء وامتثالًا لمتطلبات الجهات المشرفة. أما بالنسبة لباقي العملاء من خارج أوروبا، فالرافعة المالية المتاحة قد تصل إلى 1:500 حسب نوع الحساب والدولة. نؤكد أيضًا أن: أي تعديل يتم وفق السياسات التنظيمية وبهدف حماية المتداولين. فريق الدعم متواجد دائمًا لتوضيح أي استفسار حول الرافعة المالية أو شروط التداول. لا يتم إجراء أي تغيير إلا بما يتوافق مع شروط الترخيص وبشكل قانوني وموثّق. نقدّر ملاحظتك، ونتمنى أن نتمكن من تحسين تجربتك مستقبلًا بما يليق بثقتك بنا.

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