Thank you for your feedback, and we apologize for any delay or confusion you may have experienced. We would like to clarify that INZO is committed to strict security measures aimed at protecting customer accounts and their funds, especially when requesting withdrawals of profits resulting from the welcome bonus. In these specific cases, the customer may be asked to provide: - A clear selfie with their ID This is to verify that the account holder is the one requesting the withdrawal and to prevent any attempts of unauthorized use of accounts or cards. This step is a standard security procedure and is not intended to cause inconvenience. The client or withdrawal delay. Once verification is complete, the withdrawal is processed directly. We assure you that we: Do not request any documents except for protection purposes. The support team is always ready to assist and follow up until the withdrawal is successfully completed. We appreciate your time and trust, and we are happy to serve you with any further inquiries.