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Resolved
At the same time, the profit from closing the position was reduced by US$600.
Object
TMGM TMGM
Issue

Severe Slippage

Requirement

compensation

Amount

$1,000(USD)

Time

33day12hour

Mediation Progress
Resolved
FX4074155610
Reply
TMGM
Hello, regarding your issue, please attach the details of your account situation and order specifics, and send them to the official customer service email: support@tmgm.com. We will investigate and respond to you as soon as possible. Thank you!

Reply

Supplemental Materials
FX4074155610
The order is queued and cannot be closed, resulting in serious losses to my account.

Supplemental Materials

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WikiFX Mediation Center

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FX4074155610
When I closed my position at the same time, there were two closing prices, which were wrong by $600. Can it still be like this when the market rises? There is also the problem of being unable to close a position. Videos cannot be uploaded here. I haven't used it for more than a day or two, and the stop loss of pending orders can also slip. I don’t understand if this mt5 doesn’t work, why don’t you put it on the market? If this keeps happening, who would dare to use your platform? If this matter is not resolved reasonably, then I will only have to expose it on various platforms.

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