I have been buying and selling

I have been buying and selling futures on this platform, and all the money is in the trading account. Today I want to transfer a portion back to the main account (wallet shown in the picture), but the internal transfer within the platform is blocked (pending shown in the picture). After communicating with the customer service, the reason given was that because I have not used the platform function for a long time (but I trade in the trading account almost every day), the account is considered to be under supervision, and I need to remit an equal amount of US$2,000 to verify my identity before I can re-open. Use the platform. I can understand this security measure, but the concern is to induce transfers. After I informed customer service of my concerns, I was threatened to permanently freeze my account in three days if I didn't do so. This platform only has telegram, and no one even replies to messages via email. The company's website is https://rif.capital/instruments-etf. Please help me, there is nearly $8,000 in it. To me, that's a lot of money.