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李自成
6-10 years

Exposure

I could not log in to Dukascopy Bank for more than 20 hours. On New Year’s Eve on February 11, 2021, around 19:30, I could not log in either on mobile app or desktop. The customer service manager said it was because of the holiday. The floating loss was getting bigger and bigger. The customer service got off work early because of the holiday and left a phone number before leaving. But the call was in English. Finally, there was a customer service in Chinese, but the problem was not solved until the afternoon of next day when they closed positions manually after they went to work. I could not log in until about six in the afternoon. The long-distance call charges cost more than one hundred.

Original

杜高银行无法登陆长达20小时以上,2021年2月11日除夕晚上,大概19点30分左右,杜高银行无论手机还是电脑上都无法登陆了,客服经理推脱说国内的原因,由于无法下单平仓浮亏越来越大,平台客服又因为过节提前下班,临走留下平台的处理电话,结果打电话又是英语,好不容易有个中文客服,又没有解决问题,直到第二天大年初一下午他们上班后才通过人工平仓,到了大概下午六点左右才能登录。长途电话费花了一百多。

Hong Kong 2021-02-14
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